Upaya Peningkatan Soft Skill Komunikasi pada Fasilitator Pesantren Kilat Duta Transformasi Insani Melalui Pelatihan Secara Berkala

Abstract

This study aims to analyze efforts to improve communication soft skills among facilitators of Pesantren Kilat Duta Transformasi Insani (DTI) through regular training programs. The research employed a qualitative approach using descriptive analysis methods. Data were collected through interviews, observations, and reviews of relevant documents and literature. The findings indicate that DTI regularly conducts training and upgrading programs for facilitators to enhance their communication competence, integrity, and readiness in assisting participants during educational activities. Communication skills are considered a crucial competency because they influence facilitators’ ability to deliver information effectively, understand participants’ needs and expectations, build positive relationships, and create an interactive and supportive learning environment. The training programs also function as a medium for developing interpersonal skills and professional competence among facilitators. The study concludes that strengthening communication soft skills through continuous training is an important strategy for improving facilitator quality and enhancing the effectiveness of Pesantren Kilat Duta Transformasi Insani.